NetCom Form - Network Troubleshooting


Important Notes:

Required Fields - Fields marked with a * are required.

After receiving a work order we will follow up with this person. These don't have to match the "submitted by" section.

When did the trouble start? How often does it occur? When did it last occur?

When did the problem begin?

When did it happen last?

Do you know the approximate time?

Source Equipment:

Equipment / Device.
(Network Point of Origin)

Equipment Between Source and Destination:

Equipment Between Source and Destination.
(Video VCS, MCU etc.)

Destination Equipment:

Equipment / Device.
(Network Destination)

For Video Distance Learning:

Replication:

Frequency:

Updates:

Type of Connection:

Feel free to attach up to four relevant files below:
These attachments should provide additional information (such as logs) or emphasize what leads you to believe this is a network-related problem.

The File Size For Each Attachment Cannot Exceed 5mb.

If you need to attach more than 3 files it is recommended to archive (zip) your files before uploading.

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Pocatello, Idaho, 83209

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